Science Kits FAQs

My kit is missing an item. What do I do?

Please call or email Ginny at 919.294.9882 or ginny (at) ciblearning.org

Why have I only received 8 student guides for my 24 students?

CIBL provides the number of student guides for each kit as specified by the kit vendor. We advocate sharing and working in groups.

How long do I get to keep the kit?

CIBL rents kits on a 9-week basis. The rental period covers an academic quarter on either the traditional or year-round calendar.

What is the deadline for returning my kit to CIBL?

Rental return dates are specified in the Teacher Information Pack in each kit.

Is this deadline the last date to ship the kit or the date it must be received in the CIBL Warehouse?

This is the last date to ship the kit. Overdue kits are subject to a $100.00 late fee.

I want to request an extension. What do I do?

Please call or email Ginny at 919.294.9882 or ginny (at) ciblearning.org

How do I return the kit?

Kit return procedures are specified in the Teacher Information Pack (TIP) in each kit. The TIP also contains zip ties and a pre-paid FedEx return label. You are responsible for repacking the kit and calling FedEx to arrange for a pick-up. If you have any questions about returning your kit, please call or email Ginny at 919.294.9882 or ginny (at) ciblearning.org

I have called FedEx three times and they still haven’t picked up my kit. What do I do? Will I be responsible for late fees?

Contact Ginny immediately. We do not impose late fees if you make an effort to return the kit in a timely way.

If I forgot to return an item from my kit, how do I get it to the CIBL Warehouse?

Contact Ginny and send items as soon as possible. Our shipping address is:
CIBL, 913 Ramseur Street, Durham, NC 27701

to enroll
or to rent kits

contact Mara

919.294.9881

Kit questions?

Contact Ginny at 919.294.9882 or email her from our Contact Us page.

SHIPPING ADDRESS:
Ginny Riley
913 Ramseur Street
Durham, NC 27701